SHIPPING POLICY

At Bohiti Botánica, each order is prepared with care and intention. Please review our shipping information below before placing your order.

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Processing Time

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Orders are typically processed within 2–5 business days (excluding weekends and holidays). During high-volume periods, product launches, or sales, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has shipped.

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Shipping Rates & Methods

 

Shipping rates and available delivery options are calculated at checkout based on your location and selected shipping method. All orders are shipped through trusted carriers.

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Delivery Timeframes

 

Delivery times are estimates provided by the carrier and are not guaranteed. Bohiti Botánica is not responsible for delays caused by the carrier, weather conditions, customs processing, or circumstances beyond our control.

 

Order Tracking

 

Once your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 24 hours for tracking updates to appear.

 

Lost, Delayed, or Damaged Packages

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Bohiti Botánica is not responsible for packages that are lost, stolen, or delayed after they have been transferred to the shipping carrier. If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assist you.

 

Incorrect Address

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Please ensure that your shipping address is accurate at checkout. Bohiti Botánica is not responsible for orders shipped to incorrectly provided addresses. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees.

 

International Shipping

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If international shipping is offered, customers are responsible for any customs fees, duties, or taxes imposed by their country. Bohiti Botánica is not responsible for delays caused by customs processing.

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Returns Due to Shipping Issues

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Due to the nature of our skincare and bath products, we are unable to accept returns based on shipping delays or carrier issues. Please refer to our Returns & Refunds Policy for additional details.

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Questions

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If you have questions about your shipment or need assistance, please contact us using the information provided on our website. We are happy to help.