REFUND POLICY

At Bohiti Botánica, each product is crafted with care and intention. Due to the nature of our skincare and bath products, all sales are final unless otherwise stated below.

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Final Sale

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For hygiene and safety reasons, we do not accept returns or exchanges on opened or used products. This policy helps ensure the integrity and quality of all items we ship.

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Damaged or Incorrect Orders

 

If you receive a product that is damaged or incorrect, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will gladly review the issue and, if approved, offer a replacement or store credit.

 

Allergies & Sensitivities

 

We strongly recommend reviewing ingredient lists and performing a patch test before full use. Bohiti Botánica is not responsible for allergic reactions or sensitivities. Refunds or exchanges will not be issued due to personal reactions to ingredients.

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Lost or Stolen Packages

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Bohiti Botánica is not responsible for packages lost or stolen after they have been marked as delivered by the carrier. Please contact the shipping carrier directly to file a claim.

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Refunds

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Approved refunds or store credits will be issued at our discretion. Original shipping fees are non-refundable.

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Order Cancellations

 

Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled.

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Sale Items

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All discounted or sale items are final sale and are not eligible for refunds, exchanges, or store credit.

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Contact

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If you have questions regarding this policy or believe your order qualifies for review, please contact us through the information provided on our website.